As issues relating to the monopolistic/oligopolistic control over information and data by the Silicon Valley technology giants and their platforms are beginning to attract adverse public and political attention around the world, these technology platforms (Google, Facebook, Twitter) are attempting to hijack the issue of internet governance and democracy by writing trade rules at the WTO under the rubric of “e-commerce”.
Scholars and specialists in communication issues have been studying and focussing on this issue for a while, but some recent “incidents” and actions by these platforms have now brought the issue to the centre of political debate in various countries in relation to issues of Democracy, pluralism and democratic governance.
The latest example is that the “tweets” from The Hindu were not appearing in Twitter’s search results. The Hindu is a leading English language daily newspaper of India printed and published from several centres, and its Twitter handle has over 4.5 million verified followers. And when The Hindu’s attention was drawn to this, and its internet desk took up the matter with Twitter, its tweets began appearing again in the “search results”. (See article here by The Hindu’s Readers’ Editor A. S. Panneerselvan.)
Twitter admitted to The Hindu digital team that @the_hindu handle got “inadvertently” caught in its spam filter. Funnily though, real spams seem to escape the “spam filters” of most email service enterprises/platforms, and flood the regular in-boxes of email users, often resulting in recipients’ mailboxes “becoming full, and unable to accept new genuine messages”.
So much for the ability of these tech giants and platforms (Google, Facebook, Twitter, Microsoft) to filter out spams!
In an email communication to this writer, Prof. Dean Baker, Co-Director of the Washington DC-based Center for Economic and Policy Research (CEPR), comments that it is an “amazing story” of The Hindu’s tweets not appearing on Twitter’s search results, and Twitter’s explanation that The Hindu’s tweets “inadvertently” got caught in its spam filter.
“There are a variety of different issues here,” Prof. Baker says. “But most immediately, these huge platforms (Google, Facebook, Twitter) need to be regulated in the same way the phone company was regulated when it had a monopoly.”
“The phone company could not ‘accidentally’ deny service to a political party or organization it didn’t like. We need similar rules for these platforms. They also should not be allowed to use their platforms as springboards to other lines of business. That isn’t the whole story of a democratic media, but it seems a simple first step.”
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